ABOUT PMY
CAREERS
be part of a DEDICATED team EMPOWERING the future of venues, places, and major events worldwide.
Creativity and innovation are at the core of what we do, and collaboration is our key to success.
From iconic public venues to major global events, our expertise spans across festivals, sports, and beyond, reaching into the heart of cities and communities to transform public spaces, venues, and events into extraordinary experiences.
Our strength lies in the diversity of our expertise, drawing from a rich tapestry of individuals, skills, and innovative solutions. As pioneers, we are setting new standards in how people interact with not just stadiums and arenas, but with all public venues and spaces.
Join us and be part of a visionary team dedicated to designing the future of venues, places, and major events worldwide.
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PMY
Venue Technology Operations Manager
Multiple OpportunitiesRole Overview:
PMY Group is seeking experienced Venue Technology Operations Managers to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues, and other public venues. These individuals will serve as trusted on-site representatives of PMY, providing hands-on technical support while ensuring consistent standards, documentation, and performance across client projects and live event operations.
The role blends technical proficiency, project management, and stakeholder coordination. Successful candidates will be equally comfortable troubleshooting on the event floor, coordinating with network engineers, or managing service providers to maintain high availability and reliability across venue technology environments.
This is a fixed-term contract position with PMY Group, commencing May 1, 2026, and concluding June 30, 2026. Please note that specific assignments may require an earlier start or a later completion date depending on individual venue requirements and the final match schedule.
Key Responsibilities
Operational Support
- Provide on-site and remote IT, AV, and telecom support across assigned venues and projects.
- Support event operations, including system setups, live monitoring, and post-event resets or troubleshooting.
- Act as a first-response resource for issues affecting event technology, networks, or broadcast infrastructure.
- Collaborate with PMY’s engineering, design, and operations teams to uphold technology standards and ensure system reliability.
- Document configurations, network diagrams, and operating procedures to maintain consistency across venues.
Telecommunications & Network Oversight
- Oversee and validate the delivery of network and telecom services by partners, subcontractors, or venue teams.
- Supervise planning, deployment, testing, and operation of telecom and network systems, including:
- LAN/WLAN/WAN/MAN networks
- Internet, VLAN, VPN, and firewall services
- Broadcast Contribution Networks (BCN)
- Mobile connectivity (carrier and private 5G)
- Radio communications and spectrum management
- CATV/IPTV, cabling, and containment systems
- Ensure compliance with PMY and client infrastructure standards throughout setup, testing, and operations.
- Participate in readiness sessions, rehearsals, and operational workshops as required.
Stakeholder & Project Coordination
- Coordinate with venue technology managers, service providers, and operational teams to align daily priorities.
- Provide daily and end-of-day updates, incident reports, and escalation summaries as required.
- Interface with central PMY support or client command centers to manage incidents and maintain service visibility.
- Support assessment and implementation of change requests, including technical feasibility and risk evaluation.
- Assist in post-event reporting and lessons-learned documentation.
Qualifications
- 5+ years of experience in IT, AV, or telecommunications — ideally in live event, stadium, or mission-critical environments.
- Strong understanding of networking (Layers 1–3), IP addressing, VLANs, and WAN technologies (dark fiber, MPLS, DWDM).
- Experience with Wi-Fi and mobile network systems, including private 5G or DAS environments.
- Familiarity with AV and broadcast systems used in large venues.
- Understanding of cabling infrastructure (fiber and copper) and testing standards.
- Experience with ITSM processes, including incident and change management.
- Excellent communication and stakeholder management skills; able to engage both technical and non-technical audiences.
- Demonstrated ability to perform under pressure and adapt in dynamic environments.
- Fluent in English; bilingual (English/Spanish) preferred for Mexico-based positions.
- Flexible to work nights, weekends, and event schedules.
Preferred Certifications
- CompTIA Network+ or equivalent
- Cisco CCNA or equivalent networking certification
- ITIL Foundation or other IT service-management training
- PMP preferred
- Spectrum management or radio communications certification preferred
About PMY Group
PMY Group partners with the world’s leading sports, entertainment, and public-sector organizations to plan, design, integrate, and operate technology systems that enhance guest experiences and operational excellence. With projects across more than 1,000 venues globally, PMY offers opportunities to work at the intersection of technology, events, and innovation — delivering impactful solutions that connect people and places through technology.