CAREERS

EMPOWERING LIVE 

PMY is a full-service provider of technology, data, and creative solutions for the live environment.

With a growing global footprint across APAC, the USA, and EMEA, we are committed to delivering tailored, impactful solutions across sectors such as Sports & Entertainment, Stadiums & Arenas, Education, Public Sector & Infrastructure, and Retail.

We combine a global perspective with decades of experience, and deep local insight in key markets. At PMY, our goal is to deliver cutting-edge strategy, design, and operational services across the full technology ecosystem — powered by proprietary and bespoke intelligence solutions and activated by a passionate and experienced team. 

• We aim to be the world’s leading technology partner for the live environment, helping clients access critical insights, innovative capabilities, and end-to-end technical expertise that supports operational excellence and drives commercial and strategic success.
• Across our group, we work to embody the PMY ethos — striving to be professional, dynamic, collaborative, and creative partners.
• Each of our companies brings deep technical knowledge and diverse global experience, enabling us to provide a truly integrated, turn-key solution spanning consulting and design, implementation and operations, software, and data, as well as brand, creative, content, and fan experiences. 

At PMY Group, we are proud to be working with more than 1,000 valued clients in 15 countries. We have built a team of more than 450 talented professionals with more than 40 years of combined industry experience.

POSITION OVERVIEW 

This role sits within PMY’s central intelligence function, supporting clients across Sports & Entertainment and live venue environments. The focus of the role is applied analytics, turning performance, commercial and crowd data into insights that directly influence operational and strategic decisions.

You will work across multi-source datasets to uncover patterns in fan behaviour, venue performance and commercial outcomes. Beyond technical analysis, success in this role depends on your ability to translate complex data into clear, decision-ready recommendations for client stakeholders. 

You’ll collaborate closely with Data Architects and Engineers to build scalable analytics frameworks, while leading the interpretation and communication of insight to commercial, operational and executive audiences.

Alongside broader analytics work; you’ll support OPTIC-based crowd intelligence projects, linking sensor and positional data to tangible commercial and high-performance outcomes. 

This role may involve occasional travel to venues and live events. 

RESPONSIBILITIES 

• Lead applied intelligence reporting across sporting, entertainment and venue environments, ensuring insights directly inform operational and commercial decision-making
• Conduct deep-dive analysis that blends behavioural, transactional and performance indicators to explain what is happening and why it matters commercially 
• Translate analytical findings into clear, practical recommendations that influence client strategy and day-to-day operations 
• Partner with clients to embed analytics into their decision-making frameworks 
• Own the presentation of insights – delivering compelling data stories tailored to senior leaders and operational teams 
• Identify performance drivers, revenue opportunities and operational efficiencies through structured analysis 
• Collaborate with Data Architects and Engineers to ensure technical builds align with real-world commercial outcomes
• Support the delivery of OPTIC projects by connecting crowd intelligence with measurable performance and revenue impact 

KNOWLEDGE, SKILLS & EXPERIENCE 

• A strong analytical mindset and the ability to break down complex problems into structured work Demonstrated experience in commercial analytics, high-performance analysis, or a similarly applied environment where insights directly influence decisions 
• Proven ability to translate data into clear, actionable recommendations – not just reporting, but advising 
• Strong storytelling capability – able to present complex analysis in a concise, credible and commercially relevant way 
• Experience working in sports, entertainment, hospitality, events or other live/customer-facing environments (preferred) 
• Confident working independently – able to take ownership of analysis and proactively identify opportunities 
• Hands-on experience with SQL, relational databases and business intelligence tools 
• Comfortable working with large, multi-source datasets including API-driven or sensor-derived data 
• Experience supporting operational and/or revenue performance improvement initiatives 

QUALIFICATIONS 

• Relevant degree or equivalent practical experience in analytics, data, statistics, performance analysis or a related field 

WHY PMY? 

• Growth: Scale your career with diverse projects and continuous learning. 
• Flexibility: Embrace a work-life balance with flexible hours and remote work opportunities. 
• Impact: Your work directly transforms the venue experience for millions. 
• Culture: Collaborate with a passionate team in a dynamic, innovative environment. 
• Benefits: Competitive compensation, fun team events and opportunities for personal and professional growth. 

We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and ethnic minorities. 

EMPOWERING LIVE

PMY is a full-service provider of technology, data, and creative solutions for the live environment.

With a growing global footprint across APAC, the USA, and EMEA, we are committed to delivering tailored, impactful solutions across sectors such as Sports & Entertainment, Stadiums & Arenas, Education, Public Sector & Infrastructure, and Retail.

We combine a global perspective with decades of experience, and deep local insight into key markets. At PMY, our goal is to deliver cutting-edge strategy, design, and operational services across the full technology ecosystem — powered by proprietary and bespoke intelligence solutions and activated by a passionate and experienced team.

• We aim to be the world’s leading technology partner for the live environment, helping clients access critical insights, innovative capabilities, and end-to-end technical expertise that supports operational excellence and drives commercial and strategic success.

• Across our group, we work to embody the PMY ethos — striving to be professional, dynamic, collaborative, and creative partners.

• Each of our companies brings deep technical knowledge and diverse global experience, enabling us to provide a truly integrated, turn-key solution spanning consulting and design, implementation and operations, software, and data, as well as brand, creative, content, and fan experiences.

At PMY Group, we are proud to be working with more than 1,000 valued clients in 15

countries. We have built a team of more than 500 talented professionals with more than 40 years of combined industry experience.

POSITION OVERVIEW

The Product Delivery Manager is responsible for the successful execution, scaling, and operational excellence of PMY’s Optic Crowd Intelligence platform across the EMEA region. This role owns delivery outcomes post-sale, ensuring that complex, multi-country Optic programs are delivered consistently, safely, and in alignment with commercial commitments.

This is a regional delivery leadership role, accountable for client confidence, delivery quality, margin protection, and team readiness across live-event and venue environments. The role sits at the intersection of operations, technology, analytics, and client delivery.

RESPONSIBILITIES

Regional Delivery Ownership

• Own end-to-end delivery of all Optic programmes across EMEA, from mobilisation through live operations and post-event close-out.
• Ensure delivery aligns with contracted scope, timelines, and commercial assumptions.
• Act as the primary escalation point for complex delivery, operational, or client-facing issues.

Client & Stakeholder Management

• Serve as a senior delivery counterpart to client executives across Operations, Security, IT, and Fan Experience.
• Support post-sale transitions and ensure a smooth handover from commercial to delivery teams.
• Maintain client confidence during high-pressure, live-event environments.

Operational Excellence & Standardisation

• Implement and maintain standardised, repeatable delivery frameworks, runbooks, and deployment models for Optic.
• Standardise delivery practices across countries, venues, and event types.

Team Leadership & Readiness

• Lead and develop regional delivery resources, including project leads, analysts, and on-site technicians.
• Ensure teams are trained, supported, and prepared for live-event delivery.
• Build a scalable resourcing model to support growth across the region.

Risk Management & Governance

• Proactively identify delivery, technical, and operational risks and implement mitigation strategies.
• Ensure compliance with regional regulations, venue requirements, and safety standards.
• Maintain clear escalation, decision-making, and incident management processes.

Commercial & Delivery

• Protect delivery margins through disciplined scope management and execution efficiency.
• Partner with sales and leadership on delivery feasibility, assumptions, and pre-contract validation.
• Provide delivery input into Statements of Work (SOWs), timelines, and pricing models where required.

Continuous Improvement

• Capture lessons learned across events and clients to drive continuous improvement.
• Identify opportunities to enhance Optic delivery models, tooling, and processes.
• Support innovation and expansion of Optic use cases as client maturity grows.

WHAT SUCCESS LOOKS LIKE

• Optic programmes delivered on time, on scope, and with high client confidence
• Reduced delivery escalations and last-minute firefighting
• Consistent, repeatable deployment models across EMEA
• Strong alignment between what is sold and what is delivered
• Delivery teams that are prepared and scalable

REQUIRED EXPERIENCE & QUALIFICATIONS

• 5+ years of experience in technology-enabled delivery, operations, or managed services roles
• Proven leadership of multi-country, multi-site delivery programmes across EMEA
• Experience delivering solutions in live-event, venue, or mission-critical environments
• Understanding of, and demonstrable curiosity about, systems such as:

1. Video analytics
2. Crowd intelligence or operational analytics
3. Cloud and edge deployments
4. Integrations with ticketing, accreditation, access control, POS, or similar systems

• Demonstrated ability to manage senior client relationships
• Experience building and leading regional teams in matrix organisations
• Second language preferred (French, Spanish, or German)

PREFERRED EXPERIENCE

• Experience in sports, entertainment, major events, or large public venues
• Familiarity with data platforms, analytics workflows, or AI-enabled systems
• Background in systems integration, technology consulting, or managed services

WHY PMY?

• Growth: Scale your career with diverse projects and continuous learning.
• Flexibility: Embrace work–life balance with flexible hours and remote working opportunities.
• Impact: Your work directly transforms the venue experience for millions.
• Culture: Collaborate with a passionate team in a dynamic, innovative environment.
• Benefits: Competitive remuneration, fun team events, and opportunities for personal and professional growth.

We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with disabilities, and ethnic minorities.

EMPOWERING LIVE 

PMY is a full-service provider of technology, data, and creative solutions for the live environment.

With a growing global footprint across APAC, the USA, and EMEA, we are committed to delivering tailored, impactful solutions across sectors such as Sports & Entertainment, Stadiums & Arenas, Education, Public Sector & Infrastructure, and Retail.

We combine a global perspective with decades of experience, and deep local insight into key markets. At PMY, our goal is to deliver cutting-edge strategy, design, and operational services across the full technology ecosystem — powered by proprietary and bespoke intelligence solutions and activated by a passionate and experienced team. 

• We aim to be the world’s leading technology partner for the live environment, helping clients access critical insights, innovative capabilities, and end-to-end technical expertise that supports operational excellence and drives commercial and strategic success.

• Across our group, we work to embody the PMY ethos, striving to be professional, dynamic, collaborative, and creative partners.

• Each of our companies brings deep technical knowledge and diverse global experience, enabling us to provide a truly integrated, turn-key solution spanning consulting and design, implementation and operations, software, and data, as well as brand, creative, content, and fan experiences.

At PMY Group, we are proud to be working with more than 1,000 valued clients in 15 countries. We have built a team of more than 500 talented professionals with more than 40 years of combined industry experience.

POSITION OVERVIEW 

The Event Technology division of PMY delivers temporary network infrastructure to over 300 live events across the UK and Europe. Most deployments take place in greenfield environments, where there is no pre-existing connectivity or infrastructure.

This is not an office-based IT support role.

This is a hands-on, field-based network deployment role, working in live event environments under immovable deadlines. You will be responsible for deploying, managing, and troubleshooting event networks on-site.

Technical Leads are calm, decisive problem solvers who can take ownership of a deployment and maintain control when under pressure. You must be comfortable acting as the primary technical authority on-site.

This role involves traveling across the UK and Europe and requires staying away from home for up to 3 weeks at a time. Accommodation, per diem, and travel expenses are covered. 

RESPONSIBILITIES 

• Lead deployment of Layer 2 event networks in live environments 
• Configure and manage switches, routers, wireless systems, and backhaul solutions 
• Work to immovable event deadlines (live days cannot move) 
• Act as Technical Lead on smaller events and as part of a wider technical team on larger events 
• Take ownership of on-site network performance and stability 
• Diagnose and resolve live network issues under time pressure 
• Manage and direct on-site technical engineers where required
• Provide clear communication and reporting to Operations and Sales teams
• Ensure compliance with PMY’s Health & Safety policies. 

ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE 

• Applicants must demonstrate proven experience in the following: 
• Deployment of Layer 2 networks in live or production environments 
• Strong understanding of VLAN configuration and management 
• Practical experience implementing and managing QoS 
• Experience configuring and managing networking hardware including: Mikrotik, Cisco, Ruckus, Ubiquiti, Point-to-Point (PTP) and Point-to-Multi-Point (PTMP) systems 
• Experience troubleshooting complex networking issues on-site
• Working knowledge of networking technologies including cellular, copper, fibre, and wireless
• Ability to remain calm and solution-focused during high-pressure incidents
• Experience managing or directing on-site technical teams 

DESIRABLE EXPERIENCE 

• Layer 3 network deployment experience
• Experience working in temporary, live, or event-based network environments 
• Client-facing technical delivery experience 

QUALIFICATIONS

• Formal qualifications are desirable but not essential if demonstrable practical experience is strong. Computer Science (Diploma level or above) 
• CompTIA Network+ or CCNA preferred 

WHY PMY? 

• Growth: Scale your career with diverse projects and continuous learning. 
• Flexibility: Embrace a work-life balance with flexible hours and remote work opportunities. 
• Impact: Your work directly transforms the venue experience for millions. 
• Culture: Collaborate with a passionate team in a dynamic, innovative environment. 
• Benefits: Competitive compensation, fun team events and opportunities for personal and professional growth. 

We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and ethnic minorities.