TRANSFORMING THROUGH TECHNOLOGY

Our Purpose

We transform the way people operate and interact with public venues, places, and major events.

Our Role

We digitise Australian’s most known and recognised brands.

POSITION OVERVIEW

The Account Manager role exists to manage key client relationships, drive customer satisfaction, and identify growth opportunities. In this role, you will be responsible for nurturing existing accounts while developing strategies to expand our client base, ensuring long-term business success.

RESPONSIBILITIES

Account Management & Customer Success:

• Build and maintain strong relationships with key customers to ensure high levels of satisfaction, engagement and retention.
• Act as the primary point of contact for client inquiries, resolving issues promptly and effectively.
• Develop and execute customer success strategies to maximize client value and long-term partnerships.
• Monitor customer feedback, analyse trends, and implement improvements to enhance the client experience.

Business Development & Growth:

• Identify and pursue new business opportunities within existing accounts and potential new clients including leading customer presentations and pitches.
• Develop tailored strategies to upsell and cross-sell products or services, driving revenue growth.
• Conduct market research to identify trends, competitors, and opportunities for growth.

Performance Tracking & Reporting:

• Set and track key performance indicators (KPIs) for account growth and customer satisfaction.
• Utilize CRM tools to maintain accurate records of customer interactions, opportunities, and pipeline development.
• Provide regular reports on account performance, revenue forecasts, and business development activities.

Team

• Support the execution of strategies aimed at achieving customer satisfaction, retention, and overall business growth.
• Participate in a customer-centric team, fostering collaboration across functions to ensure outstanding support and value delivery to customers.

Administration

• Track data and generate reports for Quarterly Business Reviews as needed.
• Manage renewals and subscriptions for various services.
• Prepare, consolidate, and enter proposals/quotes accurately.
• Perform data entry and maintain customer information in CRM/MYOB systems.
• Handle operational administration tasks efficiently.
• Coordinate basic expense management across all necessary functions.

Health and Safety

As a worker, you are responsible for actively contributing to a safe and healthy work environment. In accordance with Section 1.2 of the Health and Safety Manual, your key responsibilities include:

• Take reasonable care for your own health and safety and such that your acts or omissions do not adversely affect the health and safety of other people.
• Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the business to allow the business to comply with the health and safety legislation.
• Co-operate with any reasonable policy or procedure of the business relating to health or safety at the workplace that has been notified to workers.
• Take part in consultation about matters that may directly affect your health, safety and welfare as required.

General

• Take ownership of assigned issues and manage incidents/requests through to resolution.
• Ensure strict adherence to all policies and procedures for both self and the group.

KNOWLEDGE, SKILLS & EXPERIENCE

• Proven experience in account management, business development and/or customer success.
• Strong relationship management and negotiation skills.
• Excellent communication and problem-solving abilities.
• Ability to analyse data and make strategic recommendations.
• Proficiency in CRM software and PowerPoint
• Self-motivated, goal-oriented, and able to work independently.

We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and First Nations peoples.

All positions at Techmedia will be required to undergo a National Police Check.