Careers

TRANSFORMING THROUGH TECHNOLOGY

PMY is a full-service provider of technology, data, and creative solutions for the live environment.

With a growing global footprint across APAC, the USA, and EMEA, we are committed to delivering tailored, impactful solutions across sectors such as Sport & Entertainment, Stadiums & Arenas, Public Sector & Education and Retail & Media.

We combine a global perspective with decades of experience, and deep local insight in key markets. At PMY, our goal is to deliver cutting-edge strategy, design, and operational services across the full technology ecosystem — powered by proprietary and bespoke intelligence solutions and activated by a passionate and experienced team.

• We aim to be the world’s leading technology partner for the live environment, helping clients access critical insights, innovative capabilities, and end-to-end technical expertise that supports operational excellence and drives commercial and strategic success.
• Across our group, we work to embody the PMY ethos — striving to be professional, dynamic, collaborative, and creative partners.
• Each of our companies brings deep technical knowledge and diverse global experience, enabling us to provide a truly integrated, turn-key solution spanning consulting and design, implementation and operations, software, and data, as well as brand, creative, content, and fan experiences.

At PMY Group, we are proud to be working with more than 1,000 valued clients in 15 countries. We have built a team of more than 500 talented professionals with more than 40 years of combined industry experience.

POSITION OVERVIEW

PMY Group is seeking a Director, Technology Infrastructure & Services to lead our infrastructure and shared services delivery in New York. This is a full-time PMY Group position placed with a New York City client, where you will provide strategic and operational leadership for the technology environment supporting the Client. A portion of your time will be allocated to other PMY projects and clients across the region.

In service of our client, you will be accountable for the delivery, reliability and continual evolution of infrastructure and shared technology services across the organization. You will oversee the planning, operation and lifecycle management of core infrastructure, workplace technology and communications services supporting business operations, sporting operations, training facilities, the stadium and future business initiatives.

Our client operates as one team/venue within a broader group’s technology ecosystem. Enterprise strategy, architecture, cybersecurity and technology standards are established collaboratively across the group, and you will be accountable for their successful implementation and operation locally, ensuring technology services meet the operational, commercial and sporting needs of the client. While representing PMY Group, you will work as an integrated part of the client’s technology organization, and you will also serve as PMY’s infrastructure and enterprise technology lead for other regional engagements.

RESPONSIBILITIES

Strategic Leadership (Client Venue)

• Direction: Provide strategic direction for infrastructure, workplace technology, communications services and shared platforms, ensuring capabilities continue to evolve in line with the client’s priorities and future business growth.
• Group alignment: Translate the client’s technology strategy, enterprise standards and architectural direction into practical solutions that support the client’s commercial, sporting and operational objectives.
• Roadmaps: Develop multi-year infrastructure roadmaps, lifecycle strategies and investment plans that improve service quality, resilience and long-term value.
• Innovation: Evaluate emerging technologies and recommend investments that strengthen enterprise capabilities while maintaining alignment with Group standards.

Operational Excellence

• Service delivery: Oversee the delivery and day-to-day operation of infrastructure and shared technology services across all client facilities.
• Availability and performance: Ensure high availability, reliability and performance across enterprise networking, cloud platforms, workplace technology, communications systems and core infrastructure.
• Service management: Establish service levels, operational processes, monitoring practices, incident management procedures and continual service improvement programs.
• Continuity: Maintain business continuity, disaster recovery and technology readiness plans supporting critical business operations.

Leadership & Collaboration

• Team leadership: Lead, mentor and develop the PMY team placed within the Infrastructure & Services function, fostering a culture of accountability, collaboration, innovation and customer-focused service.
• Group representation: Represent the client’s infrastructure and services priorities within the broader group’s technology organization, ensuring local business needs are effectively represented while maintaining alignment with enterprise governance and standards.
• Group partnership: Partner closely with the group’s Infrastructure, Information Security, Enterprise Architecture and Service Delivery teams to deploy enterprise platforms, implement strategic initiatives and continuously improve technology operations in New York.
• Client partnership: Collaborate with client’s Director of Fan Technologies & Applications, the Director of Production Technology and business leaders across the client to provide the dependable technology foundation that enables business operations, digital experiences and venue technologies.

Financial & Vendor Management

• Budgets: Develop and manage operating and capital budgets for infrastructure and shared technology services in partnership with the client’s Vice President, Technology and in line with the client’s financial governance.
• Vendor strategy: Build strategic relationships with manufacturers, telecommunications providers, internet service providers, managed service providers, technology partners and group stakeholders while overseeing service agreements, support contracts, software licensing, warranties and vendor performance.
• Lifecycle and procurement: Lead infrastructure lifecycle planning, technology refresh initiatives and future capital investments. Follow the client’s procurement policies and transparently disclose any PMY commercial interest in a recommendation.

Primary Areas of Responsibility

• Enterprise infrastructure: Lead the architecture, operation, lifecycle management and continual improvement of enterprise networking, cloud platforms, compute, virtualization, storage, structured cabling, technology spaces, telecommunications rooms, fiber distribution and core infrastructure across all the client’s facilities.
• Connectivity & communications: Lead the delivery, operation and lifecycle management of enterprise networking, internet connectivity, telecommunications, carrier services, unified communications, distributed antenna systems (DAS), cellular infrastructure and other shared communications platforms supporting business and venue operations.
• Workplace technology & enterprise services: Lead workplace technology supporting employees throughout the organization, including endpoint management, collaboration platforms, productivity services, service desk operations and end-user support.
• Technology governance & operational resilience: Provide local ownership for technology governance, operational standards and service resilience. Partner with the Group’s Information Security organization to implement enterprise security standards and support compliance initiatives, and lead business continuity planning, disaster recovery preparedness, technology risk mitigation and operational readiness across critical services.
• Technology operations: Direct day-to-day operations through proactive monitoring, change management, configuration management, capacity planning, asset lifecycle management and service reporting, and drive continual improvement through operational metrics, performance analysis and service optimization.
• Infrastructure strategy & lifecycle: Develop and deliver infrastructure lifecycle, modernization and technology implementation programs that support future business growth while remaining aligned with the group’s technology direction and investment priorities.

PMY Engagement & Regional Leadership

• PMY delivery: Represent PMY Group, owning the client relationship for infrastructure and shared services, meeting agreed service levels and escalating commercial or resourcing matters to PMY leadership.
• Regional projects: Serve as PMY’s infrastructure and enterprise technology lead for other engagements in the region, providing design review, advisory, delivery oversight and operational readiness support as scheduled alongside client’s commitments.
• Resource planning: Plan and balance PMY resources between the client and other regional projects so that service levels are protected.
• Growth and knowledge: Identify opportunities to extend PMY services, share lessons learned and best practices across engagements, and support PMY business development in the region.

KNOWLEDGE, SKILLS & EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience: Proven track record of leading enterprise technology organizations within complex, customer-focused environments where technology is fundamental to business success. Minimum of ten years of progressive leadership experience in Enterprise Technology, Infrastructure Engineering or Technology Operations, including at least five years leading multidisciplinary technical teams.
• Strategy and delivery: Essential experience developing infrastructure strategies, modernizing enterprise environments, managing complex vendor ecosystems and delivering highly available technology services across multiple business functions.
• Networking (required): Demonstrated experience designing, implementing and operating large-scale Cisco enterprise networking environments, including campus networking, wireless, routing, switching and core network services.
• Connectivity and communications (highly desirable): Experience managing high-capacity internet connectivity, ISP and carrier relationships, telecommunications infrastructure, distributed antenna systems (DAS), cellular infrastructure and other mission-critical communications technologies.
• Operating environment (highly desirable): Experience delivering enterprise infrastructure and technology services supporting complex, business-critical operations with high availability, resilient communications, demanding connectivity requirements and diverse stakeholder needs. Experience working within global technology organizations, shared services models or matrixed enterprise environments, with a proven ability to implement enterprise standards while balancing local operational requirements.
• Preferred environments: Large enterprise or multi-site organizations, global or matrixed technology organizations, mission-critical 24/7 operating environments, and large public venues, campuses or customer-facing organizations with complex technology ecosystems.
• Consulting and client-site experience: Experience working for a consultancy, systems integrator or managed-service provider, or leading embedded teams in a client environment, is highly desirable, as is the ability to manage several client commitments at once.
• Technical knowledge: Strong understanding of enterprise networking and routing/switching, cloud platforms and virtualization, compute and enterprise storage, identity and access management, workplace technology and endpoint management, unified communications, telecommunications and carrier services, DAS and cellular infrastructure, business continuity and disaster recovery, and enterprise monitoring and IT service management.
• Platforms: Extensive Cisco enterprise networking experience is required. Experience with Palo Alto Networks, Microsoft technologies, Azure, VMware, Microsoft 365, enterprise monitoring platforms, and ISP and carrier services is highly desirable.
• Security: Working knowledge of enterprise information security principles and experience implementing organizational security standards in partnership with dedicated Information Security teams is preferred.
• Leadership competencies: Strategic leadership, operational excellence, executive communication, collaboration and influence, customer and service orientation, financial and commercial acumen, vendor and partner management, talent development, change leadership and continuous improvement.
• Working pattern: Willingness to travel within the region to support other PMY projects, and to respond to business-critical incidents outside standard hours.

Why PMY Group?

• Growth: Scale your career with diverse projects and continuous learning.
• Flexibility: Embrace a work-life balance with flexible hours and remote work opportunities.
• Impact: Your work directly transforms the venue experience for millions.
• Culture: Collaborate with a passionate team in a dynamic, innovative environment.
• Benefits: Competitive compensation, comprehensive health benefits, and company-sponsored industry certifications.

We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and First Nations peoples.