EMPOWERING LIVE

PMY is a full-service provider of technology, data, and creative solutions for the live environment.

With a growing global footprint across APAC, the USA, and EMEA, we are committed to delivering tailored, impactful solutions across sectors such as Sports & Entertainment, Stadiums & Arenas, Education, Public Sector & Infrastructure, and Retail.

We combine a global perspective with decades of experience, and deep local insight into key markets. At PMY, our goal is to deliver cutting-edge strategy, design, and operational services across the full technology ecosystem — powered by proprietary and bespoke intelligence solutions and activated by a passionate and experienced team.

• We aim to be the world’s leading technology partner for the live environment, helping clients access critical insights, innovative capabilities, and end-to-end technical expertise that supports operational excellence and drives commercial and strategic success.

• Across our group, we work to embody the PMY ethos — striving to be professional, dynamic, collaborative, and creative partners.

• Each of our companies brings deep technical knowledge and diverse global experience, enabling us to provide a truly integrated, turn-key solution spanning consulting and design, implementation and operations, software, and data, as well as brand, creative, content, and fan experiences.

At PMY Group, we are proud to be working with more than 1,000 valued clients in 15

countries. We have built a team of more than 500 talented professionals with more than 40 years of combined industry experience.

POSITION OVERVIEW

The Product Delivery Manager is responsible for the successful execution, scaling, and operational excellence of PMY’s Optic Crowd Intelligence platform across the EMEA region. This role owns delivery outcomes post-sale, ensuring that complex, multi-country Optic programs are delivered consistently, safely, and in alignment with commercial commitments.

This is a regional delivery leadership role, accountable for client confidence, delivery quality, margin protection, and team readiness across live-event and venue environments. The role sits at the intersection of operations, technology, analytics, and client delivery.

RESPONSIBILITIES

Regional Delivery Ownership

• Own end-to-end delivery of all Optic programmes across EMEA, from mobilisation through live operations and post-event close-out.
• Ensure delivery aligns with contracted scope, timelines, and commercial assumptions.
• Act as the primary escalation point for complex delivery, operational, or client-facing issues.

Client & Stakeholder Management

• Serve as a senior delivery counterpart to client executives across Operations, Security, IT, and Fan Experience.
• Support post-sale transitions and ensure a smooth handover from commercial to delivery teams.
• Maintain client confidence during high-pressure, live-event environments.

Operational Excellence & Standardisation

• Implement and maintain standardised, repeatable delivery frameworks, runbooks, and deployment models for Optic.
• Standardise delivery practices across countries, venues, and event types.

Team Leadership & Readiness

• Lead and develop regional delivery resources, including project leads, analysts, and on-site technicians.
• Ensure teams are trained, supported, and prepared for live-event delivery.
• Build a scalable resourcing model to support growth across the region.

Risk Management & Governance

• Proactively identify delivery, technical, and operational risks and implement mitigation strategies.
• Ensure compliance with regional regulations, venue requirements, and safety standards.
• Maintain clear escalation, decision-making, and incident management processes.

Commercial & Delivery

• Protect delivery margins through disciplined scope management and execution efficiency.
• Partner with sales and leadership on delivery feasibility, assumptions, and pre-contract validation.
• Provide delivery input into Statements of Work (SOWs), timelines, and pricing models where required.

Continuous Improvement

• Capture lessons learned across events and clients to drive continuous improvement.
• Identify opportunities to enhance Optic delivery models, tooling, and processes.
• Support innovation and expansion of Optic use cases as client maturity grows.

WHAT SUCCESS LOOKS LIKE

• Optic programmes delivered on time, on scope, and with high client confidence
• Reduced delivery escalations and last-minute firefighting
• Consistent, repeatable deployment models across EMEA
• Strong alignment between what is sold and what is delivered
• Delivery teams that are prepared and scalable

REQUIRED EXPERIENCE & QUALIFICATIONS

• 5+ years of experience in technology-enabled delivery, operations, or managed services roles
• Proven leadership of multi-country, multi-site delivery programmes across EMEA
• Experience delivering solutions in live-event, venue, or mission-critical environments
• Understanding of, and demonstrable curiosity about, systems such as:

1. Video analytics
2. Crowd intelligence or operational analytics
3. Cloud and edge deployments
4. Integrations with ticketing, accreditation, access control, POS, or similar systems

• Demonstrated ability to manage senior client relationships
• Experience building and leading regional teams in matrix organisations
• Second language preferred (French, Spanish, or German)

PREFERRED EXPERIENCE

• Experience in sports, entertainment, major events, or large public venues
• Familiarity with data platforms, analytics workflows, or AI-enabled systems
• Background in systems integration, technology consulting, or managed services

WHY PMY?

• Growth: Scale your career with diverse projects and continuous learning.
• Flexibility: Embrace work–life balance with flexible hours and remote working opportunities.
• Impact: Your work directly transforms the venue experience for millions.
• Culture: Collaborate with a passionate team in a dynamic, innovative environment.
• Benefits: Competitive remuneration, fun team events, and opportunities for personal and professional growth.

We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with disabilities, and ethnic minorities.