Privacy Policy

This Privacy Policy is issued by PMY Group Pty Ltd (ACN 137 167 821) and applies to its subsidiaries and related bodies corporate globally (PMY).

The protection of privacy is very important to PMY and we have implemented policies and procedures to ensure this protection. We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information provided to us, or otherwise collected by us, offline or online across our website, software, products and other services we provide, unless a separate privacy notice is offered.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.

What personal information do we collect?

We may collect the following types of personal information:

  • name;

  • images of you;

  • your contact details including, mailing or street address, email address, telephone number;

  • age or date of birth;

  • credit card information;

  • demographic information such as postcode;

  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;

  • any additional information relating to you that you provide to us directly through our website or software or app or indirectly through your use of our website or software or app or online presence or through other websites or accounts from which you permit us to collect information;

  • information you provide to us through customer surveys; or

  • any other personal information that may be required in order to facilitate your dealings with us and any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

  • register on our website;

  • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or

  • interact with our sites, services, partner venues, content and advertising.

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access and use our website and services;

  • to contact and communicate with you;

  • to operate, protect, improve and optimise our website, services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;

  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;

  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and

  • to consider your employment application.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

  • our employees, contractors and related bodies corporate;

  • third party suppliers and service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers and marketing or advertising providers;

  • professional advisers, dealers and agents;

  • payment systems operators (e.g. merchants receiving card payments);

  • our existing or potential agents, business partners or partners;

  • our sponsors or promoters of any competition that we conduct via our services;

  • anyone to whom our assets or businesses (or any part of them) are transferred;

  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you;

  • specific third parties authorised by you to receive information held by us;

  • third parties to collect and process data; and/or

  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

Storage and transfer of information

All the information you provide, including your personal information, may be processed and stored, transferred or accessed by entities around the world. Specifically, the personal information that we collect from you may be transferred to, and stored at, a destination outside of Australia, the United Kingdom or European Economic Area, including the United States (the Regions). This information may be processed by staff operating outside the Regions, who work for us or for one of our related bodies corporate or subsidiaries globally.

When we, or our permitted third parties transfer your information within or outside of these Regions, we or they will impose obligations on the recipients of that information to protect the information to the standard required in the Region in which the information was obtained, or otherwise require the recipient to subscribe to international frameworks intended to provide secure data sharing.  In the case of transfers to us, we will put in place appropriate safeguards to ensure that your information remains protected under the standards required by the sender’s jurisdiction.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under legislation. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Targeted advertising

We may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and e-mails and on third-party websites and e-mails.  They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us).  You may see these advertisements on our websites and other websites.  This process also helps us manage and track the effectiveness of our marketing efforts.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information, including maintaining computer and network security and physically securing our premises. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you and ask us to confirm what processing we carry out in relation to your personal information. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

Generally, PMY will not charge a fee for providing access, however we reserve the right to charge a reasonable fee if your request is manifestly unfounded, excessive, or repetitive or if you request further copies of the same information.

For residents of the United States, PMY complies with the provisions and obligations imposed by applicable Data Protection Legislation if applicable, which may include state-based privacy laws.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Children: Our site and services are not intended for or directed to children (under the age of 13 in the United States or under the age of 16 in the EEA).  We do not knowingly collect any personal information directly from children. If we discover we have received any personal information from a child in violation of this Policy, we will take reasonable steps to delete that information as quickly as possible. 

If you are a parent or guardian of a minor child and believe that the child has disclosed personal information to us, please contact us at accounts@pmygroup.com. 

By law: In certain instances, we may disclose your personal information when we have reason to believe that it is necessary to identify or contact you in relation to, or bring legal action to protect, your legal rights, the legal rights of us and/or of our affiliated companies, or the legal rights of others. We may also disclose your personal information when we believe (1) it is required to do so by law or legal process, (2) to law enforcement authorities or other government officials, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Changes to this Policy: By using our website, you consent to the collection and use of your personal information as described herein.  We reserve the right to change, modify or amend this Privacy Policy from time to time.  If our Privacy Policy changes, it will be published on our website together with its effective date.  Once effective, the new Privacy Policy will apply to all personal information we currently hold, whether collected before or after the new Privacy Policy’s effective date.  We encourage you to periodically review our current Privacy Policy.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

General Counsel
Level 3, 2 Russell Street, Melbourne VIC 3000
privacy@pmygroup.com

Complaints

You always have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the UK Information Commissioner’s Office (ICO).

You can find contact details here: 

Last updated: December 2023