Southern Cross Station

elevating scs management as the leading innovation hub in the southern hemisphere

PMY was engaged by Southern Cross Station – Australia’s second busiest railway hub – to complete a Network and Connectivity Project with core objectives of enabling future solutions, providing ubiquitous patron connectivity, and understanding data analytics.

We delivered a mobile-first experience with seamless connectivity and exceptional customer-facing solutions. Real-time data analytics continually improved the patron experience, while investments in ICT infrastructure reduced costs.

The project outcomes significantly impacted both People Experience and Technology. Patrons now enjoy outstanding services and a clear roadmap for future enhancements.

The investment in ICT infrastructure ensures support for future solutions, while the data and analytics platform enhance safety and security.

PMY’s ongoing exploration of new digital experiences creates options for driving new revenues to the precinct, which is used by approximately 63 million people annually.

The Network and Connectivity Project’s success transformed the precinct into an innovative and customer-centric destination.