TNCG | E-Rate Practice Leader - US

 

POSITION OVERVIEW

The E-rate Practice Leader is responsible for the overall direction, execution, growth, and success of True North’s ERate practice, ensuring consistency with company strategy, commitments, and core values.

RESPONSIBILITIES

E-RATE PRACTICE LEADER - RELATED DUTIES:

Strategic Leadership:

  • Develop and implement a comprehensive strategy for the ERate practice, aligning with True North Consulting Group's overall business objectives

  • Set clear goals and key performance indicators (KPIs) for the ERate practice

  • Regularly assess and report on the practice's performance, making data-driven decisions to drive growth and efficiency

Practice Management

  • Oversee all aspects of the ERate consulting services, ensuring high-quality deliverables and client satisfaction.

  • Develop and maintain standard operating procedures and best practices for ERate consulting

  • Stay current with ERate program rules, regulations, and industry trends, ensuring the practice remains compliant and competitive

Team Leadership:

  • Foster a collaborative and innovative work environment that encourages knowledge sharing and continuous improvement

  • Conduct regular team meetings and performance reviews to ensure alignment with practice goals and individual growth

  • Build and lead a team of ERate consultants, providing mentorship, guidance, and professional development opportunities

Client Relationship Management

  • .Serve as the primary point of contact for key ERate clients, building and maintaining strong relationships

  • Oversee the development and delivery of customized ERate solutions that meet client needs and exceed expectations

  • Proactively address client concerns and resolve issues to ensure high levels of client satisfaction and retention

Financial Management:

  • Develop and manage the ERate practice budget, including revenue forecasting and expense control

  • Optimize resource allocation to maximize profitability while maintaining service quality

  • Identify and implement cost-saving measures and efficiency improvements

Quality Assurance

  • Establish and maintain quality control processes for all ERate consulting deliverables

  • Regularly review and audit ERate applications and other documentation to ensure accuracy and compliance

  • Implement continuous improvement initiatives based on client feedback and industry best practice

Thought Leadership:

  • Represent True North Consulting Group at industry conferences, webinars, and other events as an ERate subject matter expert

  • Contribute to industry publications and the company's thought leadership content on ERate-related topics

  • Participate in relevant industry associations and working groups to stay informed about ERate trends and influence policy decisions

BUSINESS DEVELOPMENT DUTIES:

Sales Training and Support:

  • Develop comprehensive training materials and programs on ERate services for sales consultants

  • Conduct regular training sessions to educate sales teams on ERate program fundamentals, eligibility requirements, and application processes

  • Provide ongoing support to sales consultants, including assistance with technical questions and proposal development

Marketing Collaboration:

  • Work closely with the marketing team to develop targeted marketing strategies for ERate services

  • Contribute to the creation of marketing collateral, including brochures, case studies, and white papers

  • Collaborate on content creation for the company website, social media, and other digital platforms to showcase ERate expertise

Lead Generation and Qualification

  • Develop and implement strategies to identify and qualify potential ERate clients

  • Collaborate with sales teams to create targeted lead generation campaigns

  • Attend industry events and networking opportunities to identify new business prospects

Proposal Development

  • Oversee the development of high-quality, tailored proposals for ERate consulting services

  • Review and approve all ERate-related proposals to ensure accuracy, competitiveness, and alignment with client needs

  • Provide guidance on pricing strategies and service offerings to maximize win rates

Market Analysis and Competitive Intelligence :

  • Conduct regular market research to identify emerging trends, opportunities, and threats in the ERate consulting space

  • Monitor competitors' activities and develop strategies to maintain True North's competitive advantage

  • Provide insights and recommendations to leadership on market positioning and service differentiation

Client Expansion:

  • Develop strategies to expand services within existing ERate client accounts

  • Identify cross-selling opportunities with other True North practice areas

  • Work with account managers to create and implement account growth plans

Performance Tracking and Reporting:

  • Establish and monitor key business development metrics for the ERate practice

  • Prepare and present regular reports on sales pipeline, win rates, and revenue growth to leadership

  • Analyze performance data to identify areas for improvement and implement corrective actions as needed


GENERAL DUTIES:

  • Daily maintenance of Admin tools – Ajera (time & expense reports), Outlook Calendar

  • Present yourself in a professional manner, dressing appropriately for the people with whom you are working each day.

  • Create a synergistic and collaborative environment with others

  • Assist TNCG staff in overcoming roadblocks of any kind

  • Assist TNCG staff in being productive, organized, and professional

  • Participates in team-building events

  • Minimize company expenses as related to travel, entertainment, and other related expenses

  • Contribute to long-term True North strategies

  • Promote True North’s culture and core values

QUALIFICATIONS & REQUIREMENTS

  • At least five years of advanced ERate experience – forms, tools, requirements, deadlines, compliance, reviews/audits, etc.

  • General understanding of Erate eligible services components – switches, routers, access points, internet, fiber connections, etc.

  • Excellent computer skills and proficient in Excel, Word, Outlook, and OneNote

  • Excellent communication skills, both verbal and written

  • Assertive personality and disposition - confidence with humility

  • Strong organizational skills, reporting skills, presentation skills, and interpersonal skills

  • A demonstrated commitment to high professional ethical standards

  • Excels at operating in a fast-paced, detail-oriented, deadline-based environment

  • Ability to excel in both a work-from-home and office environment

  • Open to direction and collaborative work style and commitment to getting the job done

  • Ability to challenge and discuss issues of importance to the organization

  • Ability to look at situations from several points of view

  • Persuasive with details and facts

  • Delegate responsibilities effectively

  • Eligibility for coverage under the company’s motor vehicle policy

  • Ability to qualify for a background clearance through the State of Texas

  • Travel and overnight stay, as minimally required

TO APPLY

This is a full-time position with the flexibility to work from home. We prefer that the candidate be based in Central Texas, near our Austin and Waco offices.

True North offers a competitive salary and benefits package that includes employer-paid health insurance for employees, a Simple IRA, a profit-sharing plan, and generous PTO. 

True North will contact selected applicants to schedule a formal interview. 

All applicants must be United States citizens or otherwise be legally allowed to work in the United States without our sponsorship (legal green card status, etc.).

True North Consulting Group is an Equal Opportunity Employer committed to attracting, retaining, developing, and promoting the most qualified employees without regard to race, religion, gender, national origin, sexual orientation, age, mental or physical disability, medical condition, marital status, citizenship status, veteran status, or any other characteristic protected by state and federal law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with dignity and respect.

Please send a cover letter and your CV to apply by Friday 23 August.

All applications will be treated as confidential.

True North reserve the right to close this position early if a suitable candidate is found..

 
Company: TNCG, Location: United StatesCatherine Wilcox