PMY | IT SUPPORT - UK

 

TRANSFORMING THROUGH TECHNOLOGY

PMY Group (PMY) exists to transform the way people operate and interact with public venues and places through technology. Within this we aspire to:

  • Be leaders in the strategy, design, integration, and management of the Smart Technology Ecosystem within a public venue or place.

  • Provide convenient and effective Next Generation Platforms to support venue operations and commercialisation.

  • Deliver highly valuable and unique insights on operations and patron behaviour.

  • Be the experienced, reliable, and trusted technology partner for the market.

We have proudly supported more than 1,000 clients globally, across four key regions (APAC, USA, UK and EMEA) and are focused on continuing our aggressive expansion through our end-to-end offering.

POSITION OVERVIEW

We’re excited to be recruiting for an IT Operational Support role at our Tamworth office! You’ll be the first point of contact for internal and external IT support, managing calls and tickets to ensure quick resolutions.

You’ll also receive training to program IT equipment for installations. While prior experience in programming is a bonus, we’re committed to helping you grow with full training.

As this role may involve irregular hours and a busier summer period, we offer flexible working arrangements to help you maintain a great work-life balance.

RESPONSIBILITIES

  • Provide first-line support to the technical helpdesk.

  • Offer on-site, face-to-face support to end users once trained.

  • Report directly to the Network Manager, providing day-to-day assistance.

  • Assist in servicing and testing a wide range of IT, CCTV, and AV equipment in preparation for deployment.

  • Handle general office duties to ensure smooth warehouse operations.

  • Manage escalations from deployment teams to the Network Manager efficiently.

  • Maintain and support online and core systems.

KNOWLEDGE, SKILLS & EXPERIENCE

  • Proficiency in Microsoft Office 365 is required.

  • Valid UK driver’s license (manual) is essential.

  • Ability to travel to Birmingham regularly for site work, and be available for on-call and weekend shifts during peak periods.

  • Experience in programming IT equipment is advantageous.

  • Knowledge or experience in health and safety is a plus.

  • Strong proficiency in English is required.

  • An IT-related or other relevant qualification is a plus.

WHY PMY?

Join a team that’s at the forefront of sports and entertainment technology, working on projects and events that redefine the fan experience. With PMY, you’ll have the opportunity to drive innovation, work with top venues worldwide, and be a part of a fast-growing organisation. This position is a growth position in a growth minded firm.

  • Growth: Scale your career with diverse projects and continuous learning.

  • Flexibility: Embrace a work-life balance with flexible hours and remote work opportunities.

  • Impact: Your work directly transforms the venue experience for millions.

  • Culture: Collaborate with a passionate team in a dynamic, innovative environment.

  • Benefits: Competitive compensation, fun team events and opportunities for personal and professional growth.

TO APPLY

We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and First Nations peoples.

All applications will be treated as confidential.

PMY reserve the right to close this position early if a suitable candidate is found..

 
Company: PMY, Location: United StatesCatherine Wilcox